Shipping & FAQ

Shipping and handling times.

All orders have a 1-2 business day handling time:

For instance if you place an order on a Tuesday you can expect that you will receive tracking information and the item will ship on the following Thursday at the latest.

This allows time to print 3D parts on an order by order basis.

Australia  Expected delivery time
Express (Auspost) 1 to 2 business days.
International
Standard  1-3 weeks.
Express (fedex) All international express orders need to be quoted on a case by case basis, please reach out via the contact page if you would like a quote

 

All shipments are insured and tracking will be provided for all orders so you can keep up to date with how your package is travelling. 

Please reach out to us via the contact page if you have any issues with deliveries.

Warranty and Returns.
In the unlikely event that you require support for warranty claims or returns on any of our products please use the contact page for support.

All 3rd Party parts/products supplied by us fall back on the Warranty/RMA terms and conditions of their respective manufacturer, of you have any issues please use the contact page and we'll help you.

 

Build guides can be found here:

Luma 30 Build guide. - Coming in 24-48 hours


Recommended part listings for our builds can be found here:

Luma 3 Parts.

Luma 25 Parts.

Luma 30 Parts.

 

Frequently asked questions.


Where will my order ship from?

Luma Quad co is based in Sydney, Australia.

   

Are the 3D printed parts available in any other colours?

Parts sold by Luma Quad Co directly are available in both Grey and Cyan, please select what colour you want when adding your kits to cart.

 

Can print my own 3D parts?

Yes the STL files for all our designs are available to download on our Thingiverse page

 

Other questions?

Please reach out via the contact page and we'll get back to you asap.