Shipping & FAQ

Shipping and handling times.

All orders have a 2 business day handling time:

For instance if you place an order on a Tuesday you can expect that you will receive tracking information and the item will ship on the following Thursday.

Australia  Expected delivery time
Express (Auspost) 1 to 2 business days.
Standard 2 business days to 1 week.
International
Standard  1-3 weeks.
Express All international express orders need to be quoted on a case by case basis, please reach out via the contact page if you would like a quote

 

Note: shipping times can vary especially with the current Covid situation going on. Australian states with lockdowns in place such as Victoria are a bit hit and miss, I've had some Domestic express deliveries arrive overnight and some can suffer unexpected delays and blow out to a week.

All shipments are insured and tracking will be provided for all orders so you can keep up to date with how your package is travelling. 

Please reach out to me via the contact page if you have any issues with deliveries and I'll get right on it.

 

Frequently asked questions.

Where will my order ship from?

Luma Quad co is based in Sydney, Australia.


What's included with the Luma 3 Kit?

Check out the product page for the complete listing of what is included.

 

What electronic components work well with this frame?

Check out the recommended parts list here

 

How much does the Luma 3 weigh?

The full frame kit including all carbon, hardware and 3d parts weights 165g

The TPU kit is 94g

The carbon and hardware kit is 71g

 

Are the 3D printed parts available in any other colours?

Parts sold directly from Luma quad co directly are only available in grey however you can print your own.

 

Can I purchase the carbon and hardware kit only and print my own 3D parts?

Yes the STL files are available for download on our Thingiverse page

https://www.thingiverse.com/thing:4755893

 

Can you print me a custom mount or part?

if you require any custom designed parts I'm more than happy to look into the possibly of supplying them for you, please use the contact page to reach out and we can discuss

 

Other questions?

Please reach out via the contact page and I'll get back to you within 24 hours.