Shipping & FAQ

Shipping and handling times.

All orders have a 1-2 business day handling time:

For instance if you place an order on a Tuesday you can expect that you will receive tracking information and the item will ship on the following Thursday at the latest.

This allows time to print parts on an order by order basis.

Australia  Expected delivery time
Express (Auspost) 1 to 2 business days.
Standard 2 business days to 1 week.
International
Standard  1-3 weeks.
Express (fedex) All international express orders need to be quoted on a case by case basis, please reach out via the contact page if you would like a quote

 

Note: shipping times can vary especially with the current Covid situation going on. Australian states with lockdowns in place such as Victoria are a bit hit and miss, I've had some Domestic express deliveries arrive overnight and some can suffer unexpected delays and blow out to a week.

All shipments are insured and tracking will be provided for all orders so you can keep up to date with how your package is travelling. 

Please reach out to me via the contact page if you have any issues with deliveries and I'll get right on it.

 

Frequently asked questions.

Where will my order ship from?

Luma Quad co is based in Sydney, Australia.

   

Are the 3D printed parts available in any other colours?

Parts sold by Luma Quad Co directly are available in both Grey and Cyan, please select what colour you want when adding your kits to cart.

 

Can print my own 3D parts?

Yes the STL files for all our designs are available to download on our Thingiverse page

 

Other questions?

Please reach out via the contact page and I'll get back to you within 24 hours.