Are you at the right place ?

Are you at the right place ?

Shipping, FAQ & Resellers

Handling Times:

3D Printed parts (excluding frame kits) typically have a 1-2 day handling time as we print on an order by order basis.

All frame kits with included 3D printed parts and all electronics listed as being in stock are ready to go.

Shipping Times:
 

Australia  Expected delivery time
Express (Auspost) 1 to 2 business days. 
International
Standard Post 1-3 weeks to most locations
Express (fedex) All international express orders need to be quoted on a case by case basis, please reach out via the contact page if you would like a quote

 

All shipments are insured and tracking will be provided for all orders so you can keep up to date with how your package is travelling. 

Please reach out to us via the contact page if you have any issues with deliveries.

Warranty and Returns.
In the unlikely event that you require support for warranty claims or returns on any of our products or the products from vendors that we supply please use the contact page for support.

All 3rd party parts/products supplied by us fall back onto the Warranty/RMA terms and conditions of their respective vendors.

Build guides can be found here:

Luma 55 Build guide.

Recommended part listings for our frames can be found here:

Luma 3 Parts.

Luma 25 Parts.

Luma 30 Parts.

Luma 55 Parts.

 

Frequently asked questions.

Where will my order ship from?

Luma Quad Co is based in Sydney, Australia.

Can print my own 3D parts?

Yes the STL files for all our designs are available to download on our Thingiverse page

Other questions?

Please reach out via the contact page and we'll get back to you asap.

 

Australian Resellers:

 

Lumaquad provides reseller volume discounting, if you are a reseller and are interested in stocking our products please reach out via the contact page