Shipping, FAQ & Resellers
Handling Times:
3D Printed parts (excluding frame kits) typically have a 1-2 day handling time as we print on an order by order basis.
All frame kits with included 3D printed parts and all electronics listed as being in stock are ready to go.
Pickup:
Pickup is available in rare instances pending approval, please contact us to request on a case by case basic prior to selecting pickup as your shipping option.
Shipping Times:
| Australia | Expected delivery time |
| Express (Auspost) | 1 to 2 business days. |
| International | |
| Standard Post | 1-2 weeks to most locations |
| Express (fedex) | All international express orders need to be quoted on a case by case basis, please reach out via the contact page if you would like a quote |
All shipments are tracked and tracking consignment details will be provided for all orders so you can keep up to date with how your package is travelling.
Please reach out to us via the contact page if you have any issues with deliveries.
Warranty and Returns.
In the unlikely event that you require support for warranty claims or returns on any of our products or the products from vendors that we supply please use the contact page for support.
All 3rd party parts/products supplied by us fall back onto the Warranty/RMA terms and conditions of their respective vendors.
Build guides can be found here:
Luma 55 Build guide.Recommended part listings for our frames can be found here:
Frequently asked questions.
Where will my order ship from?
Luma Quad Co is based in Sydney, Australia.
Can print my own 3D parts?
Yes the STL files for all our designs are available to download on our Thingiverse page
Can I get my hands on the Luma logos so I can use them in my videos?
We got you - Click here
Other questions?
Please reach out via the contact page and we'll get back to you asap.
Resellers.
Luma Quad products are available from the following resellers, If you are interested in becoming a reseller and stocking our products please reach out via the Reseller Request form and we can assist you.
Australia:
United States:
Indonesia:
