Refund policy

Return Policy

Effective Date: 11-06-2023

At Luma Quad Co., we strive to provide the best products and services to our customers. Please review our return policy below:

1. Warranty

We offer a 12-month warranty on all items. If your item develops a fault within 12 months of purchase, please contact us to initiate a warranty claim.

2. Returns

Faulty or Defective Items: We accept returns for faulty or defective items. To be eligible for a return and replacement, your item must be in the same condition that you received it and must also be in the original packaging.

3. Replacement Process

If you have received a faulty or defective item, please contact us immediately to initiate the replacement process. We will provide instructions on how to return the item. Once we receive and confirm the fault with the item, we will issue you a replacement.

4. Shipping

Return Shipping: You will be responsible for paying for your own shipping costs for returning your faulty item. We will cover the shipping costs for sending you a replacement item if the original item was faulty or defective.

Lost or Damaged Returns: We recommend using a trackable shipping service or purchasing shipping insurance when returning items to us. We do not take responsibility for returned items that go missing. We do not guarantee that we will receive your returned item.

5. Contact Us

If you have received a faulty item and need to initiate a return and replacement, need to make a warranty claim, or have any questions about returning an item, please contact us at:

Luma Quad Co.
Email: hello@lumaquad.co